Jun 29, 2020

Workplace Senior Service Desk Analyst

  • Givaudan
  • Budapest, HU, H-1138

Job Description

Workplace Senior Service Desk Analyst (French speaking) - Your future position?


About the Role:

 As a Service Desk Analyst with Givaudan, You will assist regional users with providing functional and technical support in workplace services area.


Technical support: You will be involved in Incident, Problem and Service Request Management. You will provide solutions and workarounds based on Service Level Objectives. You will propose IT Services modifications to the Service Desk Manager to re-duce user impact and you will be active participant to new Service testing, deployment and stabilization.


Communication: You will be an important contact to the users clarifying tickets logged with requesters and communicate about resolution progress. You will ensure satisfactory customer service and prompt response times to the requesters. You will communicate with user community to provide the status of open problems and the changes associated with new solutions.


Information Security: You will ensure the implementation of the security rules as per the security policies.


You Have:


  • Minimum 2 years' of experience in Service Desk domain
  • Preferably with Degree in IT related field
  • Comfortable to work with Microsoft-based operating systems and Google collaboration suite
  • Fluency in English and in French languages
  • General knowledge of IT infrastructure: LAN, WAN, Windows servers, Active directory
  • Good knowledge of informatics hardware (PC, Printer, scanner, smartphone etc.)
  • Preferably familiar with SAP system and ITIL principles


Our Benefits:


  • Great compensation package including bonus and cafeteria
  • Continuous learning
  • Career development opportunities
  • Extended yearly health check
  • Free coffee/tea
  • Access to exclusive perfumes and employee shop with discounts

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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