Feb 15, 2020

CC Support Office Representative (Thai speaker)

  • Givaudan
  • Petaling Jaya, MY, 47301

Job Description

Customer Care Support Office Senior Representative at Givaudan – Your future position?

As a Customer Care Support Office Representative, you will accurately process orders and coordinate these with the aim of keeping customers satisfied. Keen to get going? Then this could be your pivotal customer care career move. On a daily basis, you can look forward to:•    Customer care support: receiving and entering orders into SAP, respecting order entry procedures and prioritising where necessary.•    Facilitating and liaising: part of a great customer care process is to ensure careful execution of requests. You will be process orientated, paying attention to shipping dates, labelling, packaging and stockholding according to customer requirements. 

•    Besides you will drive continuous improvement on all related processes, work instructions, and procedures to ensure on-going standardisation and simplification.

 

You? Are you a team player with excellent communication skills? Are you adaptable, flexible and determined to see problems through to a successful resolution for all? Are you diplomatic under pressure and who thrives on collaborating with teams who are as passionate about customer care as you are? Then come join the team – and impact your world.  Your professional profile includes:•    College degree•    Experience in customer service, order management or sales support  •    Fluent language knowledge in English and Thai is required•    An efficient and open-minded personality with strong time management skill, customer-oriented attitude and preciseness•    Flexibility and willingness to travel•    Experience with SAP is an advantage•    Experience of knowledge transfer activity is an advantage 

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.


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