Feb 15, 2020

Customer Care Representative

  • Givaudan
  • Budd Lake, NJ, US, NJ 07828

Job Description

Customer Care Representative - Your future position?

As a Customer Care Representative for the world leader in the Fragrance industry, you will be the central link between the customer, operations, and sales teams to ensure client's requirements are met in the most efficient and cost effective way.  You will build sustainable relationships of trust through open and interactive communication with customers and internal stakeholders.  Act as the voice of the customers within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.


Operational Excellence:  

  • Coordinate with Planning, Production, QC and Shipping to ensure orders are delivered on time and manage customer expectations. 
  • Resolve request for order changes, issues and handle customer inquiries internally and externally. 
  • Managing customer required processes such as account/order maintenance via customer's portal.
  • Proactively coordinate with the customer on forecasts, and collaborate with demand planning on analyzing customer product needs.  
  • Continuously identify opportunities for improvement in customer care and participate in projects when relevant.

Resolution Management:

  • Properly identify the right communication method based on the sense of urgency and issue.
  • Know how to diffuse a difficult situation and get resolution with the customer. 
  • Provide coverage and support accounts for other team members as necessary.


Utilize the very best of you:

  • Customer focused, action oriented, time management, peer relationships, listening and informing. 
  • Contribute to team effort by accomplishing related results as needed.
  • Ability to adapt/respond to different types of customers.



Are you someone who wants to grow and shape your own world?  Who thrives being in a culture where you can express yourself in a creative team environment?  Who wants to collaborate and learn together with teams who are passionate as you are?  Then come join us - and impact your world.


Your professional profile includes:

  • University Degree preferred; Bachelor’s Degree or  relevant industry experience considered
  • Experience in customer facing role with demonstrated customer relationship management
  • Proficiency in Microsoft Office Suite and working knowledge of SAP experience is a plus
  • Ability to analyze ambiguous situations and react quickly to customer needs
  • Superior oral and written communication skills
  • Strong problem solving and organization skills
  • Verbal and written communication skills preferred


Givaudan is an Equal Employment Opportunity Employer M/F/V/D

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Apply Now