Dec 02, 2019

Technical Support Category Leader - Dairy

  • Tate & Lyle
  • Shanghai, China

Job Description

Main Accountabilities

  • Compliance with Company health and safety rules and procedures.
  • Responsible for providing customers with technical support for our Speciality Food Ingredients portfolio in Dairy market.
  • Identify business opportunity with Tate & Lyle ingredients. Understand the demands of FBS customers.
  • Technically recommend appropriate Stevia based solutions that may contain other T&L products to existing and potential customers
  • To ensure that technical goal for the region is in alignment with R&D and Sales
  • Develop and manage the technical relationship with key dairy customers in the region.
  • Ensure close collaboration between technical service and applications and work closely with, Marketing & Product Management for push projects.
  • To work with application people to perform laboratory work to test T&L products in customer specific application/process, to make the best recommendations.  Transfer test recommendations in customer’s pilot trial.
  • To coordinate knowledge, organize and deliver training on stevia-based solutions to customers and T&L preferred distributors.
  • Communication of information on projects and product portfolio to internal and external customers.
  • To ensure that projects are entered into a project management tool (system and database)
  • Interact and assist business development & sales teams, prepare for customer presentations ensuring that requests are dealt with the agreed timeframe
  • Involve global technical service activities and share with the global technical service team on local market information, market trends and competitive activity. Meanwhile, leverage global success to the local team
  • To complete a report after customer visits
  • Any tasks assigned by the company within the scope
  • Some travel to visit customers, distributors in China, and some technical interaction overseas.


Performance Measures

  • Offer timely cost-effective, innovative, consumer-preferred, healthy solutions to customer requests.
  • Promote links between customer and T&L research groups.
  • Support and drive sales results with the Sales team
  • Focusing on Customer Solutions, incl. prototyping, customer visits and pilot trial


Skills & Knowledge


  • Bachelor degree in Food Science, Technology or Food Engineering, experience in dairy applications.
  • At least 10 years of the dairy application working experience and has the experience to lead a team
  • Good knowledge of hydrocolloids
  • Have solid knowledge in hydrocolloid application with dairy products
  • Be able to create blending system and localize global blending food system
  • Hands-on experience in /dairy prototyping and pilot trials.
  • Good Spoken and written English
  • Pilot  trials or  production experience will be a plus
  • Knowledge and/or experience with food specialty ingredients – stabilizers 
  • In depth knowledge of specific and or dairy product and category area
  • Good knowledge of food chemistry, microbiology and processing.
  • Willing to travel up to 40% of the time (within China and overseas)
  • Team player
  • Customer oriented
  • Ability to build strong, good relationships with internal peers, sales and marketing, and customers

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