Nov 06, 2019

IT Business Partner Analyst

  • Tate & Lyle
  • Lafayette, IN, USA

Job Description

IT Business Partner Analyst (ITBPA)

Business Unit/Function

ISIT

DATE

November, 2019

Location

Lafayette, IN (Sagamore Plant)

Band

B

REPORTING STRUCTURE

Reports to (Title)

IT Business Partner Manager, NOAM

Manager One Removed (Title)

N/A

Direct Reports

N/A

 

Key Relationships

Region/Global Business Leadership, Business/Plant Managers, Process Control, GSNs, Vendors, ISIT Teams and Leadership  

ROLE PURPOSE

Be the Face of IT at the Locations covered. Facilitate the delivery and achievements of ISIT services and solutions. Continuous improvement approach to leverage Business and ISIT Strategy.

MAIN ACCOUNTABILITIES

  • Site contact responsible for All IT Matters.
  • Accountable for tracking incidents and requests.
  • Ability to identify escalation paths through initial problem identification and appropriate follow-up with IT Towers resulting in expedited case closure.
  • Interact with users to resolve IT related issues and provide IT Support in a timely manner, in line with company SLA’s.
  • Provide positive, consistent and high quality end-user experience.
  • Continuous development through ad-hoc project involvement and engagement.
  • Support all leadership members.
  • Assist with auditing tasks.
  • Client and process control patching.
  • Some travel (10-20%), maybe required to assist remote sites.

 

FES Duty of Care:

Food Safety

      • Carry out responsibilities/duties according to food safety, legal and quality requirements so as to ensure that our products are fit for human consumption.

 

Environment

      • Comply with all environmental standards, procedures and work instructions at all times.
      • Report any environmental violations or near misses in order to prevent any impact upon the local environment, its inhabitants and Tate & Lyle.

 

Health & Safety

      • Adhere to the safety policies, procedures and site rules.
      •  Fully participate in the safety programme, including reporting any incidents or near misses and auditing.

PERFORMANCE MEASURES

 

Safe Operations, Security, Financials, Tools Implementation, Professional development for ISIT (details and targets at Performance Hub).

LEGISLATIVE REQUIREMENTS

 

N/A

 

COMPETENCIES, SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS 

COMPETENCIES

  • Good communication
  • End to end ownership of ISIT matters (incidents and initiatives)
  • Cross-functional team working
  • Technical skills aligned with company landscape

 

QUALIFICATIONS

  • Bachelor’s degree (B.A. or B.S.) four-year college or university
  • Bachelor’s or master’s degree in Computer Science, Business Administration, or other related field or equivalent work experience.
  • ITIL, PMI certification desirable

EXPERIENCE

 

5+ Years

SKILLS / KNOWLEDGE

 

 

  • Exposure to various technical environments and business segments.
  • Experience in coordinating small projects and initiatives in multi-functional teams
  • SAP knowledge desirable
  • Proficient with troubleshooting Windows OS (Win7/10) and MS Office products, including Office 365.
  • Understanding of basic routing and infrastructure elements such as Server/Storage/Network.
  • Strong communicator (written and verbal)
  • Microsoft Active Directory
  • SCCM experience desired
  • RSA/VPN experience desired
  • MAAS 360 MDM desired
  • IOS (iPad/iPhone)
  • Factory Talk experience desired

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