Oct 09, 2019

Senior Customer Care Representative

  • Kerry Ingredients
  • Sturtevant, WI, US

Job Description

Requisition ID 9522
Position Type (US)Full Time
Career Function Customer Care 
Recruiter
Posting Type DNI

Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives us forward. With 24,000+ colleagues across the globe and 15,000+ Kerry products, your opportunities are limitless.

About Kerry A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.About the role

Where you'll work

Do you thrive in a fast pace environment and enjoy working on a team that makes an impact? If you answered yes, then we want to hear from you! As a Senior Customer Care Representative, you'll be located in our Beloit, WI Kerry Center which is home to our North America Global Technology and Innovation Center. You’ll work in our state-of-the-art facility that was designed to bring all our ingredients and flavor technologies into one location.

Key responsibilities

What you'll do

The Senior Customer Care Representative (CCR) acts as the key contact between the customer and the company and displays a professional image of the company, provides a comprehensive service in a high performance, customer focused environment with respect to company products, procedures and technology. This individual needs to meet and, whenever possible, exceed customer needs and expectations to achieve world-class levels of service performance.

You'll also do the following:

  • Process orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
  • Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and escalating appropriately
  • Develop and maintain strong relationships with all customers by effectively managing customer accounts
  • Maintain up-to-date knowledge of products, customers, processes and suppliers
  • Build strong relationships that promote trust and confidence with supply chain and work effectively to improve the service to the customer
Qualifications and skills

What you'll need

  • Bachelor’s degree from an accredited institution preferred, 4-6 years related experience may be considered in lieu of degree 
  • Previous experience in a customer focused environment, preferably in a similar role in a B2B/industrial manufacturing environment
  • The ability to integrate and work effectively with others in a changing environment
  • Strong organizational, analytical, administrative skills
  • Bi-lingual a plus

Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. EEO is the Law poster can be found here. Additional information can also be here .                                                                                                         

Salary & Benefits

Competitive

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