Position description: in her/his capacity of Business System Lead, the BSL P&A is a senior technician in his/her specific area of responsibility covering business processes, best practices, systems and design of solutions. S/he performs functional second level support for applications and systems, analyzing and solving incidents and problems, identifying root causes and reporting critical issues to the management. All Affiliates in a Region are in scope of the responsibility of the BSL P&A, along with coordination with other BSA (Business System Analyst)/BSL involved in the same activity in other Regions.
S/he manages business analysis for change requests and projects by overseeing and collaborating closely with the business stakeholders to understand business needs, processes and data sources. S/he translates the business needs into clearly defined and documented detailed requirements and project plans, develops functional specifications and use cases, obtains consensus and sign-off on deliverables, writes and coordinates UAT plans and execution, serves as the conduit with software development and technical teams, and transitions changes and application to operational mode and people.
S/he may provide subject matter expertise to the management, the team and the users in alignment with the IS Strategy, as well as project management or project coordination activities related to applications changes or releases.
Manufacturing / Production Support
Provide daily support to shop floor personnel in use of current MES and ERP as well as other applications used during manufacturing activities.
Understand work flow that is used in various areas of the manufacturing / production groups.
Understand and comply current and future safety requirements on shop floor.
Manage various types of projects with shop floor managers and supervisors in support of manufacturing activities.
Work with shop floor managers and supervisors to write specifications for new functionality of current ERP and MES systems.
Work with developers to test new functionality in conjunction with the shop floor personnel.
Deploy new functionality and upgrades to MES systems in conjunction with IS technical groups.
Troubleshoot problems with various shop floor equipment including manufacturing work stations, scales, KVM, bar code readers, label printers, RF hand held terminals and mobile weighing stations.
Understand batch splitting functionality in support of Automated Compounding Machines.
Provide daily support to Maintenance and Engineering staff for the applications they use.
Work with Engineering staff in the design, development, and implementation of engineering projects that require computer hardware and software, IT solutions and infrastructure to be used in the manufacturing areas.
Work with Engineering staff to troubleshoot and repair various shop floor equipment including but not limited to manufacturing work stations, scales, KVM Equipment, bar code readers, label printers, RF hand held terminals and mobile weighing stations.
Understand and support inventory movement of materials stored in the Automated Warehouse.
Understand and support Warehouse Management System (WMS)
Work with operations personnel to troubleshoot problems with WMS and work with WMS vendor to resolve problems that are related to the software that controls inventory movement.
Work with business community to define new functional requirements in support of WMS operations.
Work with WMS Vendor to develop, test, and deploy new functionality for WMS.
Troubleshoot problems and interfaces between WMS and ERP.
Automated Compounding Machine (ACM) Support
Understand different batch management systems used by different vendors to operate ACMs.
Work with operations personnel to troubleshoot problems with ACMs and work with ACM vendor to resolve problems that are related to the software.
Work with business to define new functional requirements in support of ACM operations.
Work with ACM vendor and local engineering to troubleshoot problems with machines.
Ensure backup computer hardware and software is functioning and is updated as needed.
Support and troubleshoot problems with ERP to ACM interface.
After Hour support:
Be part of the Global After Hour Support Team
Manufacturing hours Emergency support
On site intervention possible within 1 hour
Team player skills, able to motivate as well as to build a partnership with the user communities
Strong communicator and listening skills, capable of working effectively with technical staff (on-site and remote), business representatives, and management.
Skilled negotiator able to build and manage the customer relationship and enlist the support of other IS functions as necessary
A highly motivated individual capable of working under own initiative after taking direction from management, and seeing tasks through to completion without significant guidance.
Able to work with others in a consultative manner while providing firm direction and decisions when appropriate.
Able to work well with people within and external to the company.
Process orientation, with excellent planning, organization, and personal time management skills.
Analytical skills, to critically evaluate multiple-source information, decompose high-level information into details and distinguish presented user requests from the underlying true needs.
Strong customer-focus orientation.
A high tolerance for stress.
Expert knowledge of business processes, best practices and systems.
Knowledge of IS quality and service processes management.
Strong understanding of platforms and technical alternatives to be considered.
Strong project management skills.
Strong knowledge of systems analysis techniques, application design, and development methods.
5+ years of experience as BSA (Business System Analyst).
3+ years of experience managing systems and projects in support of a business operation.
Educated to degree level or equivalent professional qualification.
Fluent in English
Willing to spend a few months in a foreign affiliate.