Mar 19, 2019

Customer Complaint Officer

  • Naturex
  • Avignon, France
Full time Customer Service

Job Description

Naturex is a French company developing, producing and marketing natural specialty ingredients for the agri-food, health and cosmetics industries. Expert in the plant world, the group aims to actively contribute to the supply of natural solutions, through an offer oriented towards two strategic sectors: health & wellness, and food. Naturex offers a comprehensive range of natural colors and antioxidants, fruit and vegetable specialties, flavors and phytoactives, and contribute to the development of healthier and more effective products.

With the talent of its employees, the group places sustainable development and innovation at the heart of its priorities.

Naturex, headquartered in Avignon, France, employs 1,700 people internationally. The company recently joined the Givaudan group. Givaudan and Naturex join forces to meet growing consumer demand for natural products.

We are recruiting a Customer Complaint officer for a permanent contract to be filled as soon as possible.

Key activities are:

Customer complaints coordination: 

  • Transmits information to the site for investigation, root cause analysis and CAPA implementation
  • Cascade any difficulty met in RCA to either the manager and the plant manager
  • Challenges and checks feedbacks received from the site
  • Answer to Naturex sales team

Statistical data’s:

  • Defines typology for customer complaints
  • Issue and communicate statistical reports at local and global level to assess performances related to customer complaint’s rate and handling reactivity

Benchmark and continuous improvement:

  • Participates to site reviews for customer complaints to ensure the implementation of a continuous improvement process.


  • Bac +3 / +4, scientific background
  • Experience in Quality Assurance and Quality Control process
  • English- reading, writing and speaking
  • Skills related to HSE and Food Safety:
  • Familiar with risk analysis, HACCP, biology, food safety
  • SAP Experience
  • Strong Communication skills both verbal and written forms

Salary & Benefits


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